"Sorry, not ready yet" is now the standard reply, "Please come back after lunch".
(CustomerA) "But I need my medication, I'm going on holiday". More exchanges of words, with (CustomerA)'s wife joining in.
Three points have to be raised: -
As it turned out, the medication wasn't actually at the Shop, it had been left at the Surgery. Any apology from (CustomerA) & wife when they found out? Not a chance!
Why abuse the service of medication collection from the Shop if you can just as easily drive to the Surgery? The service is primarily designed for those that have trouble getting to the Surgery.
If medication is so desperate, why leave it to the last minute to try and order it?
(CustomerB) drove to the Shop on a Thursday morning demanding her medication.
Standard reply again.
(CustomerB) "But that's not good enough. I've got asthma. I need my inhaler. I might die if I can't have it until after lunch. If I die, I'll get my husband to sue you!"
Points to be raised?
Again, why not just drive to the Surgery and why leave the ordering to the last minute?
More importantly, please don't try and take out your own inadequacies in organisational skills on either us or our staff. It is completely unreasonable and unnecessary.
Please be aware that any further occurrence of episodes such as these will seriously jeopardise the future of this service. Perhaps Customers A or B would like to volunteer to undertake this service from their own homes?
"Clarke's News" has recently changed names to "Northwold News". For those of you that have been confused by their name and have tried to pay your paper bills in our Shop, please be aware that we are nothing to do with "Northwold News". Although that name has been adopted, the owners actually live in Brookville.